Apply for this vacancy


Victim Support



Type of Apprenticeship

Advanced Apprenticeship


Main duties and tasks

  • Liaise with the police
  • Deal with incoming and outgoing mail appropriately
  • Deal with telephone, email and general queries appropriately
  • Deal with any filing when required
  • Processing referrals
  • Provide general administrative support within the multi crime team hubs. Tasks may include (but are not limited to):
    • Purchasing of stationary, stamps and other office supplies
    • Typing of minutes, letters and reports
    • Maintenance of volunteer records and assisting with volunteers when required
    • MARAC research
    • Assisting with raising purchase orders for supplier payments
    • Chasing missing data
  • Provide support to other team members when required
  • Assist and maintain manual and computerised records in accordance with relevant internal and external policies, procedures and legislation
  • Maintain health and safety and fire records in accordance with Victim Supports Health and Safety Policy and inform relevant manager of any issues arising or remedial action required.
  • Assist and supply information and correspondence to internal and external contacts in accordance with required deadlines
  • Assist operational staff who deliver training (and other) events to produce course materials and with course management e.g. booking venues and setting up rooms
  • Generic responsibilities


  • Manage personal resources and own professional development
  • Ensure all duties are carried out in a manner which promotes Victim Support’s equality and diversity policies
  • Promote a health and safety culture within the workplace, observe all health and safety rules and procedures and attend all training courses as required
  • It is essential that information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons
  • Ensure all information is maintained in accordance with the General Data Protection Regulation and Victim’s Support’s own Fair Processing Notice


  • Assist with the allocation of workload to volunteers and monitor the progress and quality of work
  • Assist in raising awareness of Victim Support, provide support to fundraising activity and take part in local fundraising events
  • Undertake other activities as required
  • Travel


  • There will be a rare requirement for travel


  • Unsocial Hours


  • There no requirement to work unsocial hours

This job description serves to illustrate the type and scope of the duties currently required for the above post and to provide an indication of the required level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, they will not however change the general character of the job or the level of responsibility entailed.


Hourly Rate: £4.10 Total Weekly Wage: £153.85

Working hours per week

37.5 hours per week

Required Skills


  • A positive attitude towards learning and development (s)
  • Understanding and knowledge of the requirement for confidentiality and a willingness to learn about the Data Protection Act / GDPR and other legal requirements (s)



  • Working independently and as part of a team
  • Ability to develop and maintain relationships with the police and other relevant agencies


  • Skills and abilities
  • To be able to work in an organised and methodical manner
  • Ability to communicate well with different people
  • Good organisational skills
  • IT skills including Word, Excel, databases, internet/ email
  • Ability to promote the work of Victim Support
  • To recognise own strengths and weaknesses and seek support when needed
  • Value and support others

Personal Qualities Required

Well presented and in a professional manner.

Required Qualifications

GCSE grades A-C or Scottish standard grades or equivalent in English and maths

Number of Vacancies


Expected Duration

15-18 months

Future Prospects

Core Training (accredited by City & Guilds)

Potential to work in other roles within Victim Support upon successful completion of the apprenticeship.

Apply for this vacancy