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Brothers of Charity Services



Type of Apprenticeship

Intermediate Apprenticeship


Main Duties & Responsibilities

The main responsibilities of the Facilities Assistant:

  • Provide admin support for H&S and Facilities including the booking of PPM maintenance
  • Provide superior customer service to meet on-site staff and clients expectations
  • Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of contractors works
  • Assist in the procurement of contractors and services as required
  • Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
  • Conduct regular audits in line with agreed process
  • Assist in carrying out safety procedures when needed
  • Assist in the implementation of Industry Best Practice operations
  • Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
  • Seek ways to constantly reduce costs while improving operational standards
  • Provide support for regular reporting packages
  • Adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions
  • Any other duties appropriate to this post, as necessary or as requested




The Successful Facilities Assistant:

  • Knowledge of occupational health and safety requirements
  • Understanding of basic technical aspects of property management, and regulation 7 health and safety at work act.
  • Problem-solving skills
  • The ability to effectively deal with stressful situations
  • The ability to work independently
  • A proactive & professional approach to customer service
  • Self-motivated, confident & energetic
  • Flexible – able to adapt to rapidly changing situations
  • Goal-oriented – able to focus on meeting all performance targets
  • Excellent written and verbal communication skills


To be confirmed at interview

Working hours per week


Required Skills

  • Good communication skills
  • Good organisational skills
  • knowledge of general Building construction or Facilities management
  • Good knowledge and understanding of Health & Safety requirements.
  • Ability to use own initiative
  • Ability to work well as part of a team
  • Ability to carry out manual handling and lifting as appropriate to the role
  • Ability to drive vehicles for work purposes

Personal Qualities Required

  • Team player, able to think corporately and work collaboratively with colleagues
  • Self-awareness and commitment to own personal and professional continuous development
  • Flexible and self-motivated
  • Extremely customer focused and able to communicate at all levels with tact and diplomacy
  • Excellent personal presentation and interpersonal skills with a conscientious and through approach
  • Commitment to equality and valuing diversity and understanding of how the applies to delivery of own area of work
  • Commitment to the aims and charitable objectives of Brothers Of Charity
  • Work within designated compliance and quality assurance frameworks as required by the service (CQC, CSE, IiP etc.).

Required Qualifications

Good Level of English and Maths


HNC/HND Building studies


Willingness and ability to work towards higher level qualifications appropriate to the post

Number of Vacancies


Expected Duration

24 months

Future Prospects

Potential to progress with the company for the right candidate.

Other Information

  • In the course of your duties you may have access to confidential information about company business. It must be stressed that under no circumstances must this information be communicated to anyone other than authorised persons.
  • All employees should be aware that due to the nature of work the Brothers of Charity undertakes there are elements of risk relating to challenging behaviour, moving and handling. Appropriate training will be offered and staff will be required to participate. There may be a risk due to passive smoke.

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