business administrator; business administration; business skills
12-15 Months

If you are good at problem solving, enjoy working with people and have a strong interest in IT then the Infrastructure Technician Apprenticeship could be ideal for you.

The Infrastructure Technician Apprenticeship provides you with the skills to support internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

What will I learn?

The apprenticeship programme is based on a modular series of knowledge assessments and structured work-place development, in line with the needs of the business and recognised standards structure. As part of the course you will be studying the following qualifications:

  • Level 3 Certificate in Networking and Architecture
  • Level 3 Award in Mobile and Operating Systems
  • Level 3 Award in Cloud services
  • Level 3 Award in Coding and Logic
  • Level 3 Award in Business Processes

This will help to equip you with the skills essential to take on job roles such as Desktop Support Engineer, First and Second Line Helpdesk Support and Technical Support Analyst.

How will I be taught?

You will attend College every other week and be supported by a work based tutor who will complete observations in the workplace.

How will I be assessed?

The course is made up of 5 units, with each unit being assessed via an online multiple choice exam. At the end of your apprenticeship you will have an end point assessment which includes:

  • a portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard, and which is assessed as part of the end point assessment
  • a project – giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace
  • an employer reference
  • a structured interview with an assessor – exploring what has been produced in the portfolio and the project as well as looking at how it has been produced 

What can I do next?

This course can lead on to the Level 4 Network Engineer programme.

Is there anything else I need to know?

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA Level 3 professional competence.

Entry Requirements

It is expected candidates will have English and Maths at Grade 4 (C) or above or be capable of achieving Level 2 Functional Skills in English, Maths and IT whilst on programme. It is desirable for individuals to also have an IT qualification, have a strong interest or already working in this sector.

If the start date for your course has already passed we may still be able to accommodate you.

Any questions? Just ask!

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