Training to Upskill People Working in the Hospitality Industry

If so, you could be eligible to access a FULLY FUNDED* Customer Service Award (Level 1), equipping you with the skills to deliver exceptional customer experiences, build strong customer relationships, and excel in a fast-paced, customer-focused environment.

Whilst this course is available to individuals who are either employed or self-employed and live within the Preston City Council boundaries, if you do not meet the funding criteria, don’t worry—there may still be other funding options available to support your development. We encourage you to get in touch with us to explore these alternatives.

For more information about the eligibility criteria click here

Places on this course are limited and will be allocated on a first-come first-served basis.

Customer Service Award â€“ Level 1

Date: Monday 17 & Tuesday 18 February 2025
Duration: Two days Time: 9.30am to 2.30pm
Assessment: Examination

Customer service skills are essential for success in any customer-facing role, and this course is designed to provide a strong foundation for those working within the hospitality industry.

You’ll master effective communication techniques to communicate clearly and professionally, gain confidence in addressing customer questions, resolving complaints and turning feedback into positive outcomes. You’ll also learn how working together enhances customer experiences and builds a positive workplace culture, equipping you with practical skills to excel in your role, improve customer satisfaction, and stand out in the competitive hospitality sector.

* Funding for this project is provided by Preston City Council as part of the UK Shared Prosperity Fund (UKSPF). Eligibility criteria applies.  

Get In Touch

To find out more about this project, and your eligibility, please email Giulia on gdambrosio@preston.ac.uk or talk to one of our course advisors on 01772 22 55 22.

Logos: ILM, Preston City Council, Preston College Business School, Funded by UK Government
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