BUSINESS ADMINISTRATION APPRENTICE

• Provide administrative support to the practice team: typing, word processing and completing clerical work which includes the preparation of documents and responses for signature.

• Produce and circulate documentation following meetings and minute as required. 

• Assist with the development of work systems within the practice team to improve organisational efficiency

• Maintain the practice stationary and consumables stock; re-order as necessary ensuring cost efficiency and value for money

• Co-ordination, planning and support internal and external training, and practice events

• Respond to all queries and requests for assistance from patients and other visitors

• Keep surgery areas neat and tidy and ready for use

• Scan clinical and non-clinical correspondence in line with current scanning procedures

• Assist the Practice management Team in the ongoing development of recall systems for patients in line with the quality and outcome framework and the local quality contract.

• Deal with and ensure appropriate actions are undertaken with internal mail and external mail in a timely manner.

• Develop health promotion calendar in line with national diary for patient information ensuring the web-sites and notice boards and other forms of patient communication channels are updated accordingly. 

• Develop robust channels of communication for patients and visitors including web-site, text messaging, 

twitter, patient leaflets and notice boards

• Utilise the appointment system to book patient appointments in line with practice procedures and signposting protocol

• Work in line with General Data Protection Regulations whilst exercising confidentiality at all times

• Undertake any other administrative and clerical duties commensurate with qualifications and experience