Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience. We are always working to make improvements to the website to provide a good experience for our visitors.

Accessibility On Our Website

Visitors of our website have the following features available to support wider accessibility:

  • Change colours, contrast and fonts using browser functionality
  • Zoom in up to 400 per cent without page text spilling off the screen
  • Navigate most of the website using tab, arrow, back and return keys on their keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader
  • We try to make the language we use as simple as possible to understand.

AbilityNet ( has up to date, step-by-step advice on how to make your computer, laptop, tablet or smart phone easier to use.

Non-Accessible Content

We are committed to improving our user experience and making our website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We are aware some parts of this website are not fully accessible. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (, due to the non-compliances and exemptions listed below:

  • You cannot modify the line height or spacing of text
  • Not all videos have captions, audio descriptions or a suitable alternative
  • Not all PDFs published before 23 September 2018 are fully accessible to screen reader software
  • Some of our forms are built using third-party software and maybe difficult to navigate using just a keyboard
  • Some text and labels do not contrast sufficiently with the background
  • Some images do not have suitable alternate text

Contacting Us About Accessibility

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page please contact the Marketing team at If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
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