FIELD SERVICE ENGINEER

Company: Evolve Document Solutions

Location: Bamber Bridge, Preston

Wage: £8.60 - £11.44 per hour

Ref:

Expiry: 10/06/2025

The Role of apprentice printer engineer will involve:

• Refurbishment of Copiers by repairing/exchanging any faulty or worn parts.

• Overseeing the trained engineers on service calls for our clients.

• Assisting in the installation of new devices into our clients.

• Shadowing the IT team as they deliver remote support for our clients

• Delivering consumables to our customers

DUTIES

1. Installation and Setup:

- Install photocopying machines and related equipment at client locations.

- Configure printers, copiers, and multifunction devices to meet specific client needs.

2. Maintenance and Repairs:

- Perform routine maintenance and cleaning of photocopying equipment.

- Troubleshoot and repair faults in copiers, printers, and related devices.

- Replace worn or broken parts, such as toner cartridges, drums, fusers, and paper trays.

- Ensure that machines are operating at optimal levels, diagnosing mechanical and electrical issues.

3. Technical Support:

- Provide remote or on-site technical support to clients regarding machine issues.

- Answer technical queries and offer guidance on the efficient use of equipment.

- Assist customers with software and connectivity issues related to photocopying equipment.

4. Upgrades and Modifications:

- Install software updates and firmware upgrades to improve functionality and security.

- Modify machines or install accessories to enhance capabilities (e.g., additional paper trays, network connectivity).

5. Testing and Calibration:

- Conduct quality control tests to ensure machines are producing clear, high-quality copies.

- Calibrate devices to maintain color accuracy, resolution, and speed.

6. Customer Training:

- Train clients on the proper operation and maintenance of their photocopying equipment.

- Educate users about troubleshooting minor problems and performing basic upkeep.

7. Inventory Management:

- Keep track of parts and supplies, such as toners and paper.

- Order and manage inventory to ensure stock levels remain adequate for repairs and maintenance.

8. Documentation and Reporting:

- Maintain accurate records of service calls, repairs, and maintenance activities.

- Submit detailed reports on work completed, including issues found and parts replaced.

9. Compliance and Safety:

- Ensure that photocopying machines meet safety and regulatory standards.

- Implement safety protocols during installations and repairs to avoid accidents.

10. Customer Relationship Management:

- Build and maintain positive relationships with customers.

- Provide feedback to customers on how to maximize machine performance and extend the lifespan of the equipment.

FIELD SERVICE ENGINEER

DUTIES

WORKING HOURS PER WEEK

REQUIRED SKILLS

REQUIRED QUALITIES

REQUIRED QUALIFICATIONS

NUMBER OF VACANCIES

EXPECTED DURATION

FUTURE PROSPECTS