An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults. The Auto-care Technician has to demonstrate excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills.
WHAT WILL I LEARN?
An example of some of the skills an Auto-care Technician will gain includes:
Maintaining a healthy and safe workplace, including the maintenance of key equipment
Stock procedures including dealing with routine stock deliveries, placing stock into storageand more
Carrying out vehicle safety inspections and routine maintenance in line with manufactures specifications
Making recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed
Carry out replacement/repair and balancing of a range of light vehicle tyres
Carry out the replacement of components on a specific range of vehicle systems including steering & suspension, braking systems, battery & charging systems, exhaust systems and air-conditioningsystems
Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment
HOW WILL I BE ASSESSED?
Prior to the end point assessment the apprentice will be assessed by:
Record of work activities undertaken
Copies of assignments & projects
Record of achieved competencies
Evidence of CPD
The end point assessment will comprise:
WHAT CAN I DO NEXT?
On completion of this Standard you will be eligible to apply for IMI membership as a Registered Young Professional or an Associate Member. You would also gain entry onto the IMI Professional Register.
IS THERE ANYTHING ELSE I NEED TO KNOW?
There will be continuing support outside of the classroom environment through MyCourse and eLearning software. For workshop activities you will need to purchase suitable overalls and work boots. For your projects you will need pens and paper.
Duration: 24 months
All Apprenticeships require an initial assessment (Maths & English), interview and employment in the industry. Apprentices without Level 1 English and Maths will need to achieve this level and take the test for Level 2 prior to taking their apprenticeship end-point assessment.