Business Administration - Level 2 Certificate is designed for you, if you already work within an office environment and want to change role, if you are looking for an office-based role after a break from employment, or if you are looking to follow a new career path.
At Preston College, we understand the important role that administrative skills play within organisations, across all sectors. This course is designed for you to develop new administrative skills, enhance exisiting skills and to boost your confidence and corporate skills to thrive in any office setting.
You will explore practical administration techniques necessary to work within a range of admininistrative roles. From mastering essential office tasks to perfecting your communication skills, our supportive tutors will equip you with the skills needed to excel.
WHAT WILL I LEARN?
As part of this Business Administration course, you will gain qualifications focussing on business administration, customer service and essential digital skills.
Business Administration
This qualification explores key skills required to start a career in office administration. You’ll learn the essentials of keeping an office running including:
Handling phone calls and mail such as making and receiving calls
Receiving visitors in a business environment
Managing diary systems
Customer Service
As part of the customer service qualification, you will gain an introduction to customer service and how to take your existing skills to the next level – no matter what industry you want to work in! You will learn:
The principles of customer service
How to deliver good customer service
The different customer service communication methods
How to provide good customer service in line with organisational procedures
How to effectively deal with customer queries, problems and complaints
Essential Digital Skills
During this final qualification, you will learn how to confidently use a range of devices to undertake a variety of activities, including:
Using devices and handling information
Creating and editing
Communicating
Transacting
Being safe and responsible online
HOW WILL I BE TAUGHT?
You will be taught in a classroom setting at Preston College.
You will study in small groups to share experiences and examples of good practice. You’ll also get the opportunity to reflect with your class peers, what has worked well, what hasn’t and develop a valuable insight how to successfully secure employment within an office environment.
HOW WILL I BE ASSESSED?
You will be assessed via the submission of workbooks, project assignments and simulated classroom activities four assignments and portfolio work.
Each of the four qualifications must be successfully passed for the Level 1 Award to be achieved.
WHAT CAN I DO NEXT?
Dependant on your individual aspirations and circumstances, after the successful completion of this course, you may be able to progress on to study one of our many other adult courses on offer. For more information, you can talk to one of the college’s specialist advisors.
ENTRY REQUIREMENTS
As a minimum we would expect all applicants to have entry level English to be able to complete the assignments required for this course and to gain the course qualification.
