BUSINESS ADMINISTRATION APPRENTICE

• Implement office procedures and work in accordance with written protocols

• Receive patients, consult with members of practice team

• Process appointment requests for appointments from patients by telephone and in person.

• Use EMIS Web Clinical System to process requests for appointments and visits

• Directing callers to the appropriate healthcare professional.

• Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.

• Enter requests for home visits ensuring to carefully record all relevant details and referring to duty doctor where necessary.

• Deal with general enquiries, explain procedures and make new and follow-up appointments.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

• Handle completed repeat prescriptions to patient and checking names and address.

• Registrations of new patients computer data entry and medical records.

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.

• Process patients changes of address computer data and medical records

• Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts.

• Ensure a working knowledge of telephone system during and after hours

• Respond to all requests and queries from patients, team members and associated healthcare agencies

• Ensure building security have thorough knowledge of doors/windows/alarm

• Input and extract patient information to and from the EMIS Web Clinical System as required.

• Take messages and pass on information in a timely and appropriate manner

• Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.

• Scan and photocopy as required

• Have working knowledge of telephone system, during and after hours

• Process and distribute incoming and outgoing mail

• File and retrieve paperwork update as necessary

• Clear and re-stock consulting rooms as required

• Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter

• Inform line manager of low stock levels i.e. stationary or other supplies

• Be able to cover all reception positions as necessary to meet the needs of the practice

• Complete administrative tasks as requested 

Other Responsibilities

• The listed duties and responsibilities are not exhaustive and remain subject to change

• A staff rota is developed in advance and this may include early starts (8am), late finishes (6.30pm) 

• All Staff are expected to attend mandatory training and meetings as required