BUSINESS ADMINISTRATION APPRENTICE - CUSTOMER SUPPORT
Company: Service Sport (UK) Limited
Location: Chorley
Wage: £13,312 per year
Ref:
Expiry: 31/03/2024
JOB DESCRIPTION
A key role designed to provide excellent customer service and account management to your designated customers. This role involves coordinating and providing accurate SLA information, upselling and cross selling our products and services to customers and also building up the relationship with key personnel within your areas of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Daily & weekly communications with customer
• Prioritising works/jobs to meet the needs of the customer
• Coordinating works and engineers to site
• Produce monthly SLA reports for management and customer
• Update and maintain account assets register
• Establish and grow communications with all departments within the business
• Forward thinking to increase opportunities of new works
• Conform to the business code of conduct and dress code
• Attend & participate in monthly team meetings
• Comply with Service Sport’s Quality Assurance Procedures & ensure all work undertaken complies with QMS requirements
DUTIES
KEY POINTS:
Service & Repair Targets
• Hitting service targets set by the company for the Operations Team, this includes service renewals to ensure they are approved within at least a month before they expire.
• Also bring in new service contracts. Spotting the opportunity to upsell customers from ad hoc service contracts to all-inclusive service contracts and ensure this is passed & communicated to the Commercial Manager and customer.
• Keeping business plans up to date on service & repair targets and equipment and monitor your progress with the updates from accounts for the monthly, quarterly and annual targets.
• Cross selling and upselling between service and equipment customers.
• Ensuring customer and internal target information is accurate and set out to the correct standard.
Customer SLA’s:
Sending customer SLA updates to the service delivery manager weekly and also preparing the SLA packs to be sent to the customer. Information must be checked to make sure it is correct and presented to a high standard.
Asset management:
• Ensuring customer asset lists are kept up to date and all asset movement is accurately recorded in the database.
• Making sure that amendments are done using the correct resource and documentation to ensure the asset lists contain the information as set out by the customer and for Service Sport’s internal management requirements.
• All responsibilities require proactive and reactive actions daily.
This job description sets out the duties and responsibilities of the job at the time it was drawn up. It is not necessarily descriptive of all your duties and does not restrict your flexibility as you may be requested from time to time to perform other duties according to the requirements of the business.
WORKING HOURS PER WEEK
37.5 hours per week
REQUIRED SKILLS
Good written and verbal skills
ICT skills
REQUIRED QUALITIES
Team working
Pro-active
Hardworking
REQUIRED QUALIFICATIONS
Maths and English at grade c/4 and above
NUMBER OF VACANCIES
1
FUTURE PROSPECTS
Fulltime employment and potential for further training.
